Personal experience Customer Service

I had a customer  one time that called very frustrated because he had a problem with his internet service, this customer called in about five times during the day and no one was able to help him , i showed empathy and i gave my 110 %. I escalated his report, i ask for assistance with the supervisor in charge; after one hour, i was able to call him back to inform him that his service was fully restored and he was very thankful that i was able to help him regarding his issue.

Importance of non-verbal communication.

It is quite usual to forget about many aspects of non-verbal communication when hearing this notion. In fact, what comes to mind immediately are body gestures or facial expressions. However, there are many more aspects.

Non-verbal communication consists of all the messages other than words that are used in communication. In oral communication, these symbolic messages are transferred by means of intonation, tone of voice, vocally produced noises, body posture, body gestures, facial expressions or pauses

Type of Customers

                                                                          Interactive Customer

Negative Aspects:              Impulsive, emotional, disordered.

Handling Conflicts:             Convince

If you allow him to explain, he will allow you to negotiate. He frequently accepts solutions.

He listens and understands the justifications given, however, he can take advantage of that situation.

He is a customer with a lot of influences and always obtains solutions. You should find the solution