Personal experience Customer Service

I had a customer  one time that called very frustrated because he had a problem with his internet service, this customer called in about five times during the day and no one was able to help him , i showed empathy and i gave my 110 %. I escalated his report, i ask for assistance with the supervisor in charge; after one hour, i was able to call him back to inform him that his service was fully restored and he was very thankful that i was able to help him regarding his issue.