You as a Customer:

a)The last time that i complain about a bad service was 2 months ago and was to Claro due to a slow internet service.

b)The CSR that assist me was not very helpful I had to find a way to fix my own issue 

c) I was not satisfied with the poor service that I receive

d)  No in my case I would try harder to troubleshoot on my cell phone in order to get a solution